Terms & Conditions

Introduction

Welcome to the www.thegranary.co.uk website. This website is owned and operated by Jarrold & Sons Limited (trading as The Granary), a company registered in England and Wales under company number 00075278 and whose registered office address is Whitefriars, Norwich, Norfolk, NR3 1SH. These terms and conditions apply to the use of this website, and by accessing this website and/or placing an order through this website you agree to the terms and conditions as set out below. These terms and conditions may be changed at any time without notice, and we therefore recommend that you check these each time you revisit this website.

Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.

If you do not agree to our terms and conditions, please do not use the website. Should you have any questions regarding the terms and conditions, please contact [email protected]

 

How to Order

1. Browse for products using the online catalogue.
2. Select required item(s) and add them to your shopping basket. Contents of the basket can be checked and amended at any time by using the "View Basket" facility.
3. When you are happy with your order, continue through the Checkout to payment. We accept payment by MasterCard (debit, credit and pre-paid), Visa (credit and debit), and PayPal.

If you have any problems with the ordering process or require additional product information, please contact our Internet Orders team on 01603 697233, between 9.30am and 4.30pm Monday to Friday. Alternatively you can email using the "Contact Us" tab on this website and following the specified contact details. Our Internet Orders team will endeavour to reply to messages within two working days. A "working day" in this context means Monday to Friday, and excludes Saturdays & Sundays and bank holidays in England and Wales.

We will take all reasonable care to keep the details of your order and payment secure. We do not hold or store any of your credit or debit card, or other payment, details on our systems. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

Please read our Privacy and Data Protection Policy for further information on how we process and managed your personal data. 

 

Contract Formation

Your placing an order and our subsequent order acknowledgement does not constitute the formation of a contract. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered (unless we have notified you that we do not accept your order).

 

Secure Payment

All payments are processed through Braintree, an online payment service provided by PayPal. As a result we do not hold any of your card details on our systems. Full details of the Braintree privacy and security policies can be found on their website at WWW.BRAINTREEPAYMENTS.COM . Payment is taken at the time your order is placed.

 

Delivery Information

Receiving your order
We will send your orders with either by Royal Mail, Parcelforce or DPD, and may require a signature on delivery.

• If you chose our Nominated Delivery option: You should expect to receive your order on the date you have requested.
• If you chose our Express Delivery option: You should receive your order within 2-3 working days of despatch.
• If you chose our Standard Delivery option: You should receive your order within 3-5 working days of despatch, however please be aware that there maybe delays at certain times so if you have not received your order in 10 working days, please let us know.
  CLICK HERE for full delivery information for orders placed with The Granary.

 

Missing orders

Royal Mail: Where the goods have not been received at the nominated delivery address following a period of fourteen (14) days since the ‘order dispatch’ email has been sent by us, you must contact Royal Mail to ensure that the goods are not waiting at a sorting office for collection. If Royal Mail cannot locate the goods, you must promptly contact us to advise us of non-delivery and in any event, you must contact us no later than sixty (60) days from the date the ‘order dispatch’ email was sent. We shall not be obliged to investigate any claims or process any refunds for non-delivery of goods reported to us after this timeframe.

ParcelForce: Where the goods have not been received at the nominated delivery address following a period of three (3) working days since the ‘order dispatch’ email has been sent by us, you must promptly contact us to advise us of non-delivery and in any event, you must contact us no later than seven (7) days from the date the ‘order dispatch’ email was sent and your account was updated to show that the goods had been dispatched. We shall not be obliged to investigate any claims or process any refunds for non-delivery of goods reported to us after this timeframe.

 

Returns Information

CLICK HERE for full returns information

 

Returns Postage Responsibility

Please note that unless your item is faulty, or delivered in error, then you are responsible for the cost of the postage back to us. This is in accordance with the Distance Selling Regulations

 

Your Account

Upon registration you must choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential.

 

Price

All prices we show on the website are inclusive of VAT.

 

Availability

If an item is out of stock we will cancel your order, send you a cancellation email and reverse any authorised pending transactions. 

 

Voucher Codes

The following exemptions apply to customers using any voucher code. Each voucher code will also list any additional terms or exclusions applicable to it.

Please note that we do not list voucher codes on third party websites.

1. Only one voucher code per customer. 2. Excludes Gift Cards. 3. Cannot be exchanged for cash. If any of the terms are contravened then the transaction will be reversed.

 

Customer Services

If you have any enquiries please call our Internet Order Help Desk on 01603 697233 (normal charge rates apply)

Or email us at: [email protected]

Or write to us at: Internet Orders, The Granary, 5 Bedford Street, Norwich, Norfolk NR2 1AL

 

Limitation of Liability

We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms or our failing to use reasonable care and skill. We will not be responsible for any commercial or business losses (including loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the website. If you order products from us, it is your responsibility to ensure that we are provided with the correct payment card and delivery information at the time of order. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or any liability for fraud or fraudulent misrepresentation.

Nothing in these terms will affect your legal rights. If you have any doubts as to your legal rights please visit the Citizens Advice website WWW.ADVICEGUIDE.ORG.UK or call 03454 04 05 06.

 

Third Party Sites

Our website may include links to external websites. These links are provided merely as a service to users of the website and inclusion in this website does not constitute an endorsement by or affiliation with The Granary. Any goods that you order from any website to which you link from this website are subject to any terms and conditions applicable to such website and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These websites may collect data or solicit personal information from you and are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such website before you use it.

 

Intellectual Property

All copyright and other intellectual property rights in any material contained on this website is either owned by us or has been licensed to us by the rights owners. The website contains trade marks, including the The Granary name, the Granary logo and any related domain name addresses which belong to us or have been licensed to us by the trade mark owner for use on the website. Use of these trade marks is forbidden unless prior written permission has been obtained from the owner of the trade mark.

You may access any part of the website and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other website. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material.
You may not remove any copyright, trade mark or intellectual property notices contained in the original material from any material downloaded or copied from our website.

 

Alcoholic Merchandise

The Granary.co.uk may sell products containing intoxicating liquor. For clarity a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv).

Under the Licensing Act 2013 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18.

The Granary.co.uk is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. To achieve this we have a number of control checks throughout the purchase and physical distribution process (e.g. requesting your date of birth when the order is placed).

In accepting these Conditions you agree to provide TheGranary.co.uk truthful and accurate information and act in accordance with the Licensing Act of 2013.

If you are a consumer, you may only purchase products containing intoxicating liquor from our site if you are at least 18 years old.

If you are buying any products containing intoxicating liquor as a gift the recipient must also be over 18 years old.

 

General

Save as expressly provided in these terms and conditions, these terms and conditions are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted in these terms and conditions are reserved to us.

We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of the website. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.

We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered.

The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.

 

Law

These terms are governed by English law and you can bring legal proceedings in respect of the goods or services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products or services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods or services in either the Northern Irish or the English courts.